PRIVACY NOTICE
How this app handles information
Current app behavior: A local copy of each water-heater profile remains in the app or browser on the current device. When you press “Save & register with Hot Water Pros” and the submission succeeds, the confirmed profile and selected rating-plate photo are also sent to the Hot Water Pros Netlify Forms inbox. This is not manufacturer warranty registration.
Water-heater profiles and rating-plate photos
When you register equipment, the app may store the brand, model, serial number, unit type, fuel type, capacity, manufacture date, installation date or estimate, last-service date or status, ZIP code, nickname, and selected rating-plate photo in local browser storage.
In the web app, the photo-reading feature loads optical-character-recognition software from a third-party content-delivery network and performs recognition in the browser. In the iPhone app, rating-plate text recognition uses Apple Vision on the device; the image is not sent to a separate OCR vendor. When you authorize and complete the Hot Water Pros equipment registration, the compressed rating-plate image is included with the submission when available.
You can edit or remove an equipment profile from the app. Removing it from the phone does not automatically delete a submission already received by Hot Water Pros. To request deletion from company records, contact Hot Water Pros. Deleting the iPhone app or clearing browser or website data may delete the local copy, and local profiles may not transfer to a new phone or browser.
Camera and photo access
The app requests camera or photo-library access only when you choose to take or select a rating-plate image. Permission is controlled by your phone and browser settings.
Local maintenance notifications
In the iPhone app, when you tap “Add reminder,” the app may request notification permission and schedule a maintenance reminder on this iPhone. Notification permissions can be managed in iPhone Settings. Hot Water Pros does not receive notification-permission status or notification delivery history through this feature.
Where registration information goes
Submitted registrations are processed by Netlify Forms for Hot Water Pros. Hot Water Pros can review the contact information, equipment details, service history, consent selections, and uploaded photo in its Netlify project dashboard and through any company-configured submission notifications. The current version does not automatically create a Housecall Pro, QuickBooks, or manufacturer record.
Hot Water Pros may use the information to maintain an equipment record, respond to the registration, recommend service based on the dates supplied, and send service reminders consistent with the consent selections. Do not submit payment-card, banking, Social Security, or other highly sensitive information through this form.
Service and Carefree requests
The app may save service-request drafts locally so you do not have to retype them. When you submit the in-app office request form, the contact information, service address, preferred date and time, request type, selected popular replacement, notes, coverage result, and referral-consent selection are sent to the Hot Water Pros Netlify Forms inbox named service-inquiry. Hot Water Pros may also receive a company-configured email notification for that submission.
The separate Book online option opens the Hot Water Pros Housecall Pro booking page. Information entered there is handled by Housecall Pro under its applicable privacy terms and is used to create or match customer and booking records in that service. Customers should choose either Housecall Pro self-booking or the in-app office request; completing both is unnecessary.
Carefree plan cards link to the Hot Water Pros website for enrollment. The app does not collect or store card information. Information and payment details entered on the website are handled by the website and its payment or membership providers under their applicable policies.
Manufacturer warranty links
When you open a manufacturer page, that manufacturer receives and handles information you enter under its own privacy policy. Hot Water Pros does not control those third-party forms.
Videos and external websites
Published videos may open a company-owned video platform or hosting provider. Those services may collect device, usage, or account information under their own policies.
Referral requests
For an address outside the direct service area, the app asks for permission before a request is shared with an independent contractor. Hot Water Pros may receive a referral or administrative fee from a participating contractor. Contractors are independent businesses and are responsible for their own privacy practices.
Analytics
The source includes event labels that can support future analytics. No analytics provider receives those events unless Hot Water Pros later adds and configures an analytics tag. Any production analytics implementation should be reflected in an updated notice.
Franchise and contractor-program inquiries
The optional business-opportunity forms may collect a person’s name, email, phone number, location, preferred market, professional background, company information, service area, license information, years in business, staffing information, services offered, and related comments. Submissions are sent to separate Hot Water Pros Netlify Forms inboxes named franchise-interest and contractor-certification-interest.
Hot Water Pros may use this information to evaluate interest, verify public licensing or company information, communicate about program development, and determine whether to continue discussions. Submitting a form does not create a franchise offer, certification, referral authorization, territory right, or business relationship. Do not submit banking, payment-card, Social Security, employee background-report, or other highly sensitive information.
Field technician accounts
The separate field portal is for authorized Hot Water Pros personnel and is not bundled with the customer iPhone app. Netlify Identity processes the invited work email, account status, role, login session, and password-recovery actions needed to control access. Passwords are handled by the identity service and are not displayed to Hot Water Pros through the app.
Hot Water Pros may assign or revoke technician and administrator access, review account activity available through the hosting service, and require employees to sign out or return company devices. Protected pricing and manuals are confidential company resources and are not part of a customer equipment registration.
Contact
Hot Water Pros LLC
317-922-9043
hotwaterprosllc.com
Effective September 2, 2026.