TERMS AND DISCLOSURES
Important app information
Equipment profiles and photo-assisted reading
The rating-plate reader is an assisted convenience feature. Glare, blur, label condition, model-number formatting, and similar characters can produce incorrect results. You must review and confirm the brand, model, serial number, unit type, fuel type, capacity, and dates before saving or using the information.
Water-heater age is approximate and is calculated from the installation date when supplied or otherwise from the saved manufacture date. A Hot Water Pros equipment registration is not a manufacturer registration, warranty determination, inspection report, code-compliance finding, or proof of installation.
When the app confirms that a registration was sent, Hot Water Pros has received the submitted equipment profile through its website hosting provider. It does not mean that the manufacturer accepted a warranty registration, that Hot Water Pros inspected the equipment, or that an appointment was booked.
Contact and reminder consent
Contact information is used to maintain and respond to the Hot Water Pros equipment registration and to provide service-related reminders. Optional recurring text consent is not required to register equipment or purchase service. Message and data rates may apply, and users may reply STOP to opt out of recurring texts.
Maintenance recommendations
The app uses the installation and service history you provide to generate general Hot Water Pros maintenance reminders. In the iPhone app, tapping “Add reminder” can schedule an optional local notification after you grant permission. The current default is an annual service cycle. Equipment condition, manufacturer instructions, water quality, installation conditions, local code, and prior service may require a different interval. Manufacturer instructions and an onsite professional assessment control when they conflict with a general app recommendation.
“Due,” “overdue,” and replacement-planning notices are service-planning guidance, not a guarantee that equipment is safe, unsafe, defective, or covered by warranty.
Manufacturer warranty information
Hot Water Pros provides convenient links to third-party manufacturer websites. The manufacturer—not Hot Water Pros—determines registration requirements, warranty status, coverage, exclusions, claim approval, and available remedies. Manufacturer pages and links may change without notice.
Trademarks and affiliation
Manufacturer names are used only to help customers locate the appropriate official website. All third-party marks belong to their respective owners. Their inclusion does not imply endorsement, sponsorship, or affiliation.
Pricing, office requests, and scheduling
Published pricing is provided for convenience and does not replace an onsite review or final written estimate. Final scope, pricing, service-area eligibility, and appointment availability are confirmed by Hot Water Pros before work begins.
Submitting the in-app repair or replacement form sends an inquiry to the Hot Water Pros office; it does not create a confirmed appointment. Choosing a preferred date or time is a request only. The separate Housecall Pro self-booking option creates an appointment or estimate request only when the Housecall Pro flow displays a successful booking confirmation. Customers do not need to complete both paths.
Carefree plans and memberships
The app displays published Carefree prices and benefits and links to the Hot Water Pros website. A membership begins only after the enrollment process confirms covered equipment, service address, recurring authorization, payment, and applicable terms. Viewing a plan or submitting the optional enrollment-help form does not activate a membership.
Plan pricing, eligibility, included services, exclusions, renewal, cancellation, service area, and repair-discount conditions are governed by the final terms shown during enrollment. The app does not collect or store card information.
Videos and educational material
Videos and articles are general homeowner education. They do not replace an onsite diagnosis, manufacturer instructions, applicable codes, utility guidance, or emergency services. Do not perform work beyond your training, authorization, or safe ability.
Promotional reward preview
The reward wheel included in this version is disabled for public users and is an owner-preview feature only. Draft segments are not offers, prizes, coupons, or enforceable commitments. No reward is issued until Hot Water Pros activates a production promotion with approved eligibility, dates, odds, redemption controls, privacy terms, and official rules.
Any future promotion will be sponsored by Hot Water Pros LLC. The official rules will state the available no-purchase entry method and that Apple is not a sponsor of or involved in the promotion.
Independent contractor referrals
Hot Water Pros may refer requests outside its direct service area to independent contractors and may receive a referral or administrative fee. A referral does not make the contractor an employee, agent, partner, or subcontractor of Hot Water Pros. Customers should review the contractor’s license, insurance, pricing, terms, and warranties before authorizing work.
Franchise information requests
The franchise-information form is an expression of interest only. It is not an offer to sell a franchise, a franchise application approval, a reservation of territory, a promise that a franchise program or particular market will become available, or a request for payment. Hot Water Pros makes no earnings claim or financial-performance representation through the app.
Any future franchise offer would be subject to required disclosure documents, applicable federal and state law, written agreements, eligibility review, and any required registration or exemption. Only final written documents authorized by Hot Water Pros LLC may describe an available franchise opportunity.
Hot Water Pros contractor certification interest
The contractor form requests consideration for a developing standards and referral program. Submission does not certify or approve a company, authorize use of the Hot Water Pros name, logo, or certification language, guarantee leads or revenue, reserve a territory, or create a franchise, employment, agency, partnership, joint-venture, or subcontractor relationship.
Any future approval may require verification of licensing, insurance, background, training, workmanship, documentation, customer-service, response-time, warranty, and quality-control standards; execution of written agreements; ongoing monitoring; and compliance with brand-use rules. Hot Water Pros may approve, decline, suspend, or end participation subject to the governing written program documents.
Field technician portal
The protected field portal is restricted to individually authorized Hot Water Pros personnel. Credentials may not be shared. Access may be suspended or revoked at any time, and protected pricing, manuals, forms, and checklists remain confidential company material.
Technicians must verify that a document is the current approved revision before relying on it. Downloaded or previously opened copies may become outdated after a price-book, policy, code, or manual revision.
Emergency conditions
If there is active flooding, gas odor, fire, electrical arcing, carbon-monoxide concern, or another immediate danger, leave the affected area when appropriate and contact the utility or emergency services. Do not rely solely on an app request or maintenance indicator.
Questions: call Hot Water Pros at 317-922-9043 or visit hotwaterprosllc.com.
Effective September 2, 2026.